Mon-Fri 8-17, Sat-Sun 10-16
(UK time)
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Your financial guarantees

Your financial guarantees

Money-back guarantees for our customers:

  • in the event of denial of a student visa, upon the provision of a copy of the relevant refusal in a timely manner. Foreign educational institutions undertake to return funds prepaid for study and/or residence, with the exception of irretrievable deposites, application and registration fees, which is informed in advance;
  • in case of notification of the educational institution about the cancellation of prepaid reservations. The exact time limits for prior notification are established in accordance with the Terms and Conditions of the educational institution. This information is provided in advance upon request while booking the relevant program at an educational institution;
  • in the case of pre-arranged travel insurance. Here clients have the right to return the funds via the insurance company in case of visa refusal or hospitalisation of the student before departure abroad.
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